Canada Pension Plan and Old Age Security - Reconsideration & Appeal Process

Process to follow when an individual does not agree with a Service Canada decision on an application for Canada Pension Plan (CPP) & related programs or Old Age Security (OAS) & related programs.

Reconsideration: Applicants not satisfied with a decision may submit a request  for reconsideration within 90 days of having received the decision.

The request may be made by filling in a form or writing a letter to the address given on the decision letter. Go to the website & select the particular CPP or OAS program involved and then go to the "Application" section (listed on the RHS) for that program. Specific details re what to do if you disagree with the decision are outlined including a link to the specific form.

Review Tribunal: Persons who are dissatisfied with the 'Reconsideration' decision may choose to appeal their decision to the Social Security Tribunal (SST) within 30 days of receiving the reconsideration decision.