Canada Pension Plan and Old Age Security - Appeal Process


Applicants not satisfied with a decision regarding their Canada Pension Plan (CPP) or Old Age Security (OAS), including the Guaranteed Income Supplement (GIS), Allowance or Allowance for the Survivor, may request 'Reconsideration' by the minister.

Applicants may call the toll free number for assistance and write a letter to the address above within 90 days of having received the decision. A staff person, not involved with the original decision, reconsiders the application.

Review Tribunal:

Persons who are dissatisfied with the 'Reconsideration' decision may choose to appeal their decision to the Office of the Commissioner of Review Tribunals(OCRT), an independent agency. See website:

Applicants must contact the ORCT within 90 days of having received the 'Reconsideration' decision. The appeal is heard by a 3 member board. The chairperson is a lawyer and, in the case of disability, one member is a health professional. Decisions are not made on compassionate grounds. The OCRT attempts to schedule hearings close to the home of the appellant. Legal counsel is not required and witnesses are welcome.

A third level appeal is potentially available by requesting leave to appeal to the Pension Appeals Board which is a judicial body.

If the grounds for an appeal are based on S28(2) OAS Act (decisions made on income or income from particular sources), the appeal is referred to the Tax Court of Canada.

Please confirm about Covid 19 protocols.

Address / Contact Info

CPP & OAS Processing Centre
Box 1177 Victoria, BCV8W 2V2

Phone Numbers

Toll-free: 1-800-277-9914

Service Details

Geographic areas served:

Web Links

Location Map

This program was last updated on: 16 Feb 2021.