Ministry of Children and Family Development (MCFD) Complaints Process

Process to try to resolve complaints about child and family services provided by the Ministry of Children and Family Development (MCFD).

If there is a disagreement with any decision from  MCFD or there has been unfair treatment, talk it over with staff or a manager in the local office. A relative, friend or advocate may accompany the complainant to that meeting.

If the concern is not resolved, a formal complaint may be made through the Regional Complaints Office. For more information, call and talk to a Complaints Specialist. As well, the local MCFD office will provide written information as to the process.

The complaint should be reviewed and a decision given within 30 working days of the complaint having been made.

If the complainant is not satisfied with the outcome of the formal complaint process, there are further processes described in the attached Brochure (below) . As well , the BC Ombudsperson can be contacted regarding any decision or action perceived as unfair.