Consumer Protection BC

Protects consumers and encourages fair business practices by:

  • Responding to inquiries and complaints from BC consumers and businesses
  • Educating consumers and businesses about their rights and responsibilities
  • Licensing specific industries
  • Inspecting these licensed industries to ensure they are complying with BC's consumer protection laws
  • Investigating alleged violations of consumer protection laws and following up with progressive enforcement action
  • Recommending enhancements to BC's consumer protection laws to the provincial government

Address / Contact Info

321 - 3600 Uptown Boulevard Victoria, BCV8Z 0B9
Mailing address:
PO Box 9244
Victoria, BC
V8W 9J2

Phone Numbers

Office: 1-888-564-9963
Fax: (250) 920-7181

Hours of Operation

Office: Mon to Fri: 8:30am to 4:30pm
Closed Statutory Holidays

Web Links

Connect on Social Media

Location Map

This program was last updated on: 10 Aug 2022.