Business Practices & Consumer Protection Authority of BC

Protects consumers and encourages fair business practices by:

  • Responding to inquiries and complaints from BC consumers and businesses
  • Educating consumers and businesses about their rights and responsibilities
  • Licensing specific industries
  • Inspecting these licensed industries to ensure they are complying with BC's consumer protection laws
  • Investigating alleged violations of consumer protection laws and following up with progressive enforcement action
  • Recommending enhancements to BC's consumer protection laws to the provincial government

Please inquire about Covid 19 protocols.

Address / Contact Info

307-3450 Uptown Blvd. Victoria, BCV8Z 0B9

Phone Numbers

Office: 1-888-564-9963
Phone: (604) 320-1667
Fax: (250) 920-7181

Hours of Operation

Regular hours: Monday to Friday
8:30am to 4:30pm

Service Details

Geographic areas served:

Web Links

Location Map

This program was last updated on: 16 Feb 2021.