Employment Insurance - Benefits

Provides temporary financial assistance for unemployed Canadians who have lost their job through no fault of their own, while they look for work or upgrade their skills.

For an unemployed person to qualify for regular benefits, they must have paid into the Employment Insurance (EI) plan as an employee, have been laid off, have worked a certain number of hours within the past year, be available and actively searching for work. Other conditions may also apply.

In addition, Benefits are also available to eligible workers as follows:

  • Sickness Benefits: if unable to work due to illness, injury or quarantine.
  • Maternal and Parental Benefits: if pregnant, have recently given birth, are adopting a child  or are caring for a newborn
  • Caregiving Benefits and Leave: if providing care or support to a critically ill or injured adult family member or child or to someone needing end-of-life care.
  • Benefits for the Self-employed
  • Benefits for Canadians living abroad
  • Fishing Benefits

Detailed information about eligibility and application proces are all available on the website,  by phone or by mail.

For information about appealing a negative decision regarding a claim see Employment Insurance Request for Reconsideration (Appeal) Process  or, if that appeal is denied, see  the The Social Security Tribunal (SST) of Canada

Address / Contact Info

Mailing address:
Return Reports:
Service Canada
Employment Insurance Program
PO Box 2100
Vancouver BC V6B 3T4

Supporting Documents:
Service Canada Centre
PO Box 245
Edmonton, AB, T5J 2J1

Phone Numbers

EI Inquiries: 1-800-206-7218
Submit Reports: 1-800-531-7555
TTY: EI Enquiries: 1-800-529-3742

Hours of Operation

EI Representative available: Monday to Friday: 8:30am - 4:30pm local time

Web Links

This program was last updated on: 30 Aug 2023.