Ministry of Children and Family Development (MCFD) Complaints Process

Process to try to resolve complaints about child and family services provided by MCFD.

If there is a disagreement with any decision from the Ministry of Children and Family Development (MCFD) or there has been unfair treatment, talk it over with staff or a manager in the local office. A relative, friend or advocate may accompany complainant to that meeting.

If the concern is not resolved, a formal complaint may be made through the Regional Complaints Office. For more information, call and talk to a Complaints Specialist. As well, the local MCFD office will provide written information as to the process.

The complaint should be reviewed and a decision given within 30 working days of the complaint having been made.

If the compainant is not satisfied with the outcome of the formal complaint process, they may seek an Independent Review by contacting the BC Ombudsperson regarding any decision or action perceived as unfair.

Address / Contact Info

Ministry of Children and Family Development (MCFD)Complaints Process / Office
BC

Phone Numbers

Complaints Specialist : 1-877-387-7027

Service Details

Geographic areas served: Castlegar, Grand Forks, Kaslo, Nakusp, Nelson, Salmo, Trail

Web Links

This program was last updated on 20 Mar 2019.