Interior Health Patient Care Quality Office

An Interior Health Authority service which acts as a liaison between patients, clients or residents and the Interior Health Authority (IHA) regarding concerns, complaints or unmet needs. Is an IHA employee.

Can help individuals access the services they need and address their questions and concerns.

Will assist people through the complaint process and ensure they understand their rights and responsibilities as well as how to use the health care system to meet their personal and health care needs.

For more information, see the Brochure (in English) posted below or the website.

Note: Additional Information Brochures in French, Chinese, Punjabi and German are posted on the Website

Address / Contact Info

5th Floor - 505 Doyle Avenue Kelowna, BCV1Y 0C5

Phone Numbers

Toll-free: 1-877-442-2001
Fax: (250) 870-4670

Hours of Operation

Office: Mon to Fri: 8am - 4pm
Closed: weekends and stat holidays

Web Links

Areas Served

Sub-Regions ServedOutside of Region

Forms and Resources

Location Map

This program was last updated on: 26 Oct 2023.