Community Care Facilities Licensing Complaints

Investigates complaints in adult and child community care facilities including day care services and residential care facilities for both youth and adults.

If there is disagreement with a decision about a complaint, a review can be requested.

As well, a review request may be made to  the  Ombudsperson’s office or the Patient Care Quality Review Board.

Address / Contact Info

Licensing Direct 505 Doyle Avenue Kelowna, BCV1Y 0C5

Phone Numbers

Report a concern: 1-877-980-5118
Fax: (250) 868-7760

Hours of Operation

Office: Mon to Fri: 8:30am - 4:30pm

Web Links

Location Map

This program was last updated on: 10 Aug 2022.