Consumer Protection BC

Protects consumers and encourages fair business practices by:

• Responding to inquiries and complaints from BC consumers and businesses
• Educating consumers and businesses about their rights and responsibilities
• Licensing specific industries
• Inspecting these licensed industries to ensure they are complying with BC's consumer protection laws
• Investigating alleged violations of consumer protection laws and following up with progressive enforcement action
• Recommending enhancements to BC's consumer protection laws to the provincial government

Visit the consumer help section of the website for information about areas of responsibility, self-help tools, and to fill out a complaint about the industries or transactions that are regulate by Consumer Protection BC.